For over 25 years, Jon Lancaster has followed a simple philosophy: offer quality products, back them with quality service and most of all, make the customer's overall experience as enjoyable and hassle-free as possible.
Instead of gimmicks and high-pressure sales, we try to create a relaxed atmosphere for you to do business. Instead of acting like salespeople, we serve as consultants who work to understand your needs and help you explore your options. And instead of simply making a sale, we're committed to doing whatever it takes to make you satisfied.
We've built our reputation on going the extra mile with prompt, reliable service, through knowledgeable people. We also strive to carry all of the right cars, trucks, parts, and accessories on hand for your immediate ownership. We’ve established relationships with other vendors and dealers that allow you to take advantage of thousands of additional products that we will bring here to you and save you the hassle of calling on dozens of dealerships. We understand that your time is truly valuable and pay attention to the many little things that can make a big difference during your buying experience and to you down the road!
To us, there is no higher priority than your satisfaction-because we don't just want to have your business. We want to keep it! We have a strong belief system that “you are what drives us”. With that we don’t take your time and patronage for granted, we strive to offer you the best buying and ownership experience possible! Don’t just take our word for it, here’s what some of our valued customers have to say about their experience with our dealership sales, service, express service and parts centers!
March 2010
Hello-
Just this week we had a great experience with the Jon Lancaster service department.
We'd been having some trouble with our 2005 Sienna front passenger seat belt and had originally taken our car into Smart Toyota (much closer to our home) for what we thought would be a problem covered by warranty. To make a long story short, we were given a major run-around at the Smart service department and decided that Lancaster might be a better choice.
My husband called and was IMMEDIATELY scheduled for service on 3-2-2010 (with loaner car) and we were given a "good will" warranty exclusion. Our service RO was 528622 with Gene as the service advisor and Nick as the technician. The situation was handled professionally and with courtesy. Thanks to the service staff for helping us out.
These days, with Toyota's reputation at some peril, we were encouraged (and
relieved) to find a service department that takes the safety of Toyota owners seriously. We've driven Toyotas for 20 years now and look forward to many more years of reliable and safe transportation.
Thanks again to all service staff involved,
Heather K.
February 2010
I just wanted to let you all at Jon Lancaster Toyota Scion know that the e-mails that I receive are packed with valuable information that I appreciate. Your dealership has always made such a positive impression on myself and my children. Even with the recent recalls, I continue to support Toyota and would not go anywhere else for my next vehicle. Keep up the good work :)
Dulcinea
January 2010
It is interesting to read that today someone had a problem getting the promised new tires for their Toyota. I was in for an oil change, check-up and tire rotation today that came with the service contract that I bought with my 2005 Tacoma, which also comes with the Tire Rewards Program. What I really was going to write about is the excellent service the Lancaster Team gives we customers which not only includes pristene service but amazingly good coffee and wonderful advice. I had mentioned that since my last oil change, my Tacoma seemed to pull to the left at high speeds to the point that I felt like I may be developing Carpal Tunnel as I fly down the Interstate 5 days a week. Well, the rotation of the tires completely solved the problem and I will know to watch for it the next time its done. One of the very helpful techs told me that not only can I at least talk to the Service Team about replacing my 5/32s tires sooner because of my Interstate driving and the fact that I have over 35000 miles on them. He didn't promise but I may also be able to upgrade to some really good tires and pay the difference. Personally, what I see in the customer service Mission Statement of Jon Lancaster is very similar to that of my own team at Slumberland Furniture in Janesville and all Slumberlands...Serve your customers with dignity, compassion and care. There still needs to be rules in place. Otherwise, people will walk all over you! I may face the same dillemma as one of the reviewers...That being: A bad time of year to have half-worn-out tires. It would be nice if they could work out a plan for that..And I'm sure they're looking into it. So far, I cant think of a thing to complain about as far as my experiences with the team at Jon Lancaster in Madison. Great truck, great service, great coffee and an excellent car wash at the end...Pretty complete in my estimation! Bill L., Sun Prarie
Good Morning,
I would like to take some time just to tell you how much (my wife and I) appreciated Doug Morrill salesmanship. On our day off from work I had scheduled a day of truck testing (at four dealerships)before I purchased a Tacoma at Jon Lancaster. I had not met Doug before last Friday but he was recommended to me by a past customer of Smart Toyota. He was employed there previously.
My wife and I where able to test drive new and used vehicles with out any pressure. He outlined all the options and answered all of our questions so we could make an informed decision. Because of him I decided Friday to purchase this truck and cancelled the other appointments.
He did this by coming in and working on his day off and having a family crises I will definitely recommend him to other potential customers. I will also give him the first opportunity to sell me another vehicle in the near future.
I appreciated all his efforts,
Larry S.
I just want to send a thank you to the service department and especially to a young man, I think his name was Girard. New Year's Eve my car was dead in Uno's parking lot. Service was closing up but he took the extra step to meet me there and jump my 1994 Toyota. Please thank him again for his going the extra mile so I was able to get home safely. Eileen K.
I live in Toledo OH. I’ve heard about the great service at Jon Lancaster so I drove all the way up there to buy a car. The experience was great, but I don’t think I can drive up there every time to service my brand new Venza. Great Staff! How easy it was to fall in love with the car. How easy it was to buy it.
Gary R.
December 2009
The service consultant knew that my 4 yr. old and I were waiting during the repairs. They said initially that it would take 2 hours. But they completed the work in just over an hour since they knew we were waiting. They were great!
November 2009
Just got back from getting some new tires at your place! I have to tell you, they are the nicest people. Tyler Hanson has been a great help, explains things carefully, and the receptionist is so friendly and engaging. Great place to do business.
Happy Thanksgiving.
Pam H. Madison WI.
Peter, Nate Riesen did a superior job…the whole experience exceeded my high expectations. It was your service department doing a great job that brought us to your store the first time.
John S.
That car is nice. It saved my butt on the ride home last night, too. A semi was passing on a blind hill in a double yellow zone and I was forced to swerve and brake onto the soft shoulder. The ABS system worked great!!! If it had been my Taurus I would have been over the embankment. You can quote that as a sales point.
Oh, some more feedback ... part of the reason I chose Jon Lancaster was because of the service I received in your service dept. with my Tundra this last spring.
Just thought I would let you know.
Mark F.
Please provide any additional comments regarding your service experience.
I'm very impressed with JL's service and overall operation. Kevin handled my service this time; a couple weeks I had some work done and Cody managed my service. Both of them were very helpful and concerned about providing the best service possible. Next year I'll probably be in the market for a new vehicle, and my experience with JL (where I purchased my 05 Matrix) will strongly influence my decision of where I'll shop and probably buy a new vehicle---and JL is at the top of my list. Bringing in a car for service is more like going to a salon (for cars) than a stereotypical garage. Thanks!
We were treated with excellent service today. It was a pleasure to deal with Kevin Harper who greeted us with a smile and followed through professionally and with prompt service.
October 2009
Dear Mr. Lancaster
My husband Ed and I recently purchased a Prius from you with the assistance of Nate Riesen. This was the 2nd vehicle we have purchased from you through him and were as delighted with him the 2nd time as we were the first (in fact, we specifically returned to your business to work with Nate again). He is extremely professional, provides exceptional customer service, and is a joy to work with. He is truly a gem. We will definitely be coming back to see Nate the next time we need a car.
Sincerely,
Amy S.
p.s. we are also enjoying our new Prius - GREAT vehicle!!!
Hi John
My wife Susan and I just purchased a new 2010 Prius IV from Jon Lancaster Toyota and I wanted to take a minute and reflect back at our experience with Abby Riesen, one of your Toyota Sales Professionals.
During our buying process we visited or called 8 other dealerships, including Smart Motors here in Madison and each dealership showed us a substantial level of customer service as they courted us for the sale. Susan and I wanted a very specific car, a Classic Silver Metallic (with Misty Gray Interior) Prius IV. Many of the dealerships could get the car, but not within the time frame Susan and I were hoping for. We sent an email to Jon Lancaster to see if you had our car in inventory and received a email and followup call from Abby Riesen. She told me Jon Lancaster did not have my car in inventory, however she would check out some options and get right back to me. She called right back and with a high degree of confidence said she was working with her Manager (I believe that's you John) to complete an elaborate sale that involved finding the exact car another couple wanted to replace the car they were getting which was the exact car Susan and I wanted (Whew, I think I got it right?). Abby invited me out to Jon Lancaster and after coffee and getting to know one another she drew up the paperwork and the deal was cut. I must admit I was very impressed with her blackberry in one hand and laptop in the other style of providing me with the up-to-date documentation of VIN numbers and etc (not just her word).
Everyday Abby knew exactly where our Prius was as she tracked it's transportation from Japan to Jon Lancaster's lot. Abby kept us in the information loop and was honest with Susan and I that the CARS program was being terminated on Monday evening at 7:00pm and our Prius may not make it. That being said, Abby remained positive and worked even harder to do whatever she could to get our Prius to Jon Lancaster's lot in time to make the sale. Abby kept in close contact with Susan and I making sure we had all of the necessary paperwork available and "at hand" to close the deal.
Late Monday afternoon Susan and I closed the deal and were the proud owners of our new Classic Silver Metallic (with Misty Gray Interior) Prius IV, because of Abby's exceptional skills, determination and superior work ethic. Abby is no ordinary sales professional, she exemplifies the best of the best! The fact that Abby was told in a meeting that the CARS program would be terminated at Jon Lancaster on Saturday and there would be "no exceptions" did not stop her from asking the Manager (I believe it was you again John) for an exception for me. I was standing right beside her when she asked you and that was a crowning moment in the sale when I realized that Abby Riesen was on my side. I completely trusted Abby after that and never doubted that she was going to get Susan and I our new Classic Silver Metallic (with Misty Gray Interior) Prius IV.
Sincerely,
Bob and Susan of Madison WI.
John:
I purchased a 2010 Sienna on Saturday - Nate Riesen was the sales consultant and Steve handled the financing. This car was for my wife - I have always driven BMWs and have grown accustomed to that level of service at a dealership. I have to admit that I expected a letdown buying from a 'non-luxury' dealership - and initially that expectation was confirmed when I dealt with some of the firms in the Fox Valley/Stevens Point areas.
The experience at Lancaster, however, changed my opinion. Nate was a complete pro from start to finish, and Steve is the first dealership finance guy that I didn't want to punch. Overall it was the best car buying experience I have had to date - someday you guys might even pry me away from my BMW.
An enthusiastic thumbs up to your guys (and gals) - I fully intend to refer potential customers your way any chance that I get.
Regards,
Scott of Ripon, Wisconsin
Good afternoon,
I brought my 2006 RAV4 in for a tire rotation and oil change on 10/1. The service was excellent, as always! I was very happy with the professionalism and knowledge that the mechanics/technicians have, as I always have been. I have not had one bad experience since I bought the RAV4 from your dealership. Everyone has been great to deal with. Our next vehicle will most likely come from your dealership as well, as my wife and I have been extremely impressed with all of your employee's great customer service skills! Nice job everyone!
Thank you!
Dan O.
Hello John,
This is just to let you know that we were very happy with our experience of buying our new 2010 Prius from Tashi Chomor at Jon Lancaster last week. She was very informative and pleasant to work with. She appeared to know everything about the technology of the Prius, accompanied us for a test drive and helped us pick the color and options that he needed. We were also pleased that she did not pressure us to make decisions we were not ready to make.
We further were impressed by the level of professionalism of your service staff when our Prius had electrical problems within an hour after our purchase. We had to return to service while one of your technicians diagnosed and fixed the problem. Since then we have had no further problems and hope this will continue a long time into the future.
We will certainly recommend Tashi Chomor and Jon Lancaster to our friends who are thinking about buying a Toyota.
Most sincerely,
Cathy K. and Frank B.
John Wineke
On September 10, 2009 I purchased a 1999 Toyota Corolla from Jon Lancaster Toyota Scion for my daughter. I talked to many sales people at many dealerships before I worked with Peter Marty at Jon Lancaster. I want you to know that he was the only one of all those I spoke to, who took my needs, including my budget, seriously and truly tried to find a reliable car for my daughter. I can rest comfortably now knowing she is able to make the long commute to her new job safely. I plan to return to Peter Marty at Jon Lancaster when it is time to replace my own car.
Laurel B.
Thanks for the email about my mother's purchase of the 2010 Toyota RAV4. I am Ruth's son Dale and I completed the purchase for her and will be maintaining the vehicle for her. Landon Frenz did a great job working with me on the purchase of the RAV4. He did a real nice job. Very pleased.
Per you e-mail, you noted a sales survey will be sent shortly, will this be sent via e-mail or regular mail? E-mail would be great. If not and it is by regular mail, would you please mail it my attention as I will be completing it for her.
I am Ruth's Power of Attorney for her financial requirements and will handle all oil changes, warranty work, etc for mother's RAV4, so please any mailings to my attention and address as noted above.
I also got your notice about the open house on November 12 for new Toyota owners and plan to attend.
In the next 12 to 24 months I may consider replacing my current truck and will likely consider a new Toyota Truck.
See you on November12th
Thanks,
Dale B. of DeForest
Dear Mr. Lancaster
My husband Ed and I recently purchased a Prius from you with the assistance of Nate Riesen. This was the 2nd vehicle we have purchased from you through him and were as delighted with him the 2nd time as we were the first (in fact, we specifically returned to your business to work with Nate again). He is extremely professional, provides exceptional customer service, and is a joy to work with. He is truly a gem. We will definitely be coming back to see Nate the next time we need a car.
Sincerely,
Amy S.
p.s. we are also enjoying our new Prius - GREAT vehicle!!!
If you would like to share your experience please email sl@jonlancaster.net
